Travois periodically hosts National Standards for the Physical Inspection of Real Estate (NSPIRE) inspection trainings – formerly known as Uniform Physical Condition Standards (UPCS). We have held trainings since 2014.

More information:

Effective Oct. 1, 2023, the National Standards for the Physical Inspection of Real Estate (NSPIRE) replaced HUD’s previous protocols (HQS, UPCS and REAC) for inspecting housing safety. Intended to align and consolidate the prior physical inspection regulations, NSPIRE focuses on three areas:

  • Housing units where HUD assisted residents live
  • Elements of their building’s non-residential interiors
  • Exteriors of buildings

NSPIRE trainings are led by Crystal Banks-Mann, client engagement manager at Travois. This training benefits those employed in the following housing fields: executive staff, occupancy specialists, resident services, maintenance and any other staff involved in the day-today management of rental housing projects, especially those working with the Low Income Housing Tax Credit (LIHTC) program.

The NSPIRE scoring is focused on the health and safety of the housing units where residents live, as well as on the functional defects of buildings, and deemphasizes scoring based on the appearance of building exteriors. Knowledge of these new standards is essential for TDHEs to pass state and federal physical inspections.

Topics covered:

  • Changes to inspection protocols — we will dive into the reasons for the changes and the goals for the new standards.
  • Scoring and self-monitoring — how best to score using HUD’s adjusted scoring methodology and the new self-monitoring requirements.
  • Deficiency examples — in-depth analysis of each NSPIRE deficiency.
  • Exam — optional exam to earn NSPIRE Inspection Specialist (NIS) designation.

Each attendee will receive:

  • Digital training manual
  • Certificate of completion
  • Continental breakfast

Questions? Contact Crystal Banks-Mann at or 816-994-8970.

A previous NSPIRE attendee shared: 

“It was incredibly informative, and I found myself learning things I didn’t know before. To be honest, I was dreading the training a bit initially. However, I was pleasantly surprised by how engaging and relevant the training was this time around. ​​​​​I particularly appreciated your [Crystal Banks-Mann’s] approach as an instructor with field experience. Your humor and cheerfulness made the class enjoyable and kept everyone at ease. It’s always a bonus to have an instructor who brings real-world expertise to the training room.”


Registration fees start at $450. Attend both NSPIRE and HOTMA trainings and receive a 50% discount on the second training — $675


Date: Wednesday, July 10, 2024
9 a.m.-5 p.m.
Training location:


Date: Wednesday, Aug. 14, 2024
9 a.m.-5 p.m.
Training location:



Book your stay at these nearby hotels offering the government rate ($126/night):
· Hotel Indigo (0.6 miles, provides a shuttle to Travois)
· Crossroads Hotel (0.3 miles)
· Residence Inn/Courtyard by Marriott Kansas City Downtown (0.6 miles)
· Hampton Inn & Suites Kansas City Downtown (0.6 miles)
· Hotel Phillips (1 mile)
· Home2Suites Kansas City Downtown (0.4 miles)